Care

How we look after you.

What we promise, what we do with your files, and how to reach us. Where something is not decided yet, it says so.
01Promises

What we promise today.

  • A person reads every request, and a person approves before anything goes out: agents draft, people approve.
  • You get a fixed quote before the work starts. Every price on this site is still a draft until we confirm it with you.
  • You see what was done: a Care Plan sends a monthly report of what ran, what broke and what we fixed.
  • Nothing on this site tracks you: no analytics, no advertising scripts, no cookies.
  • The Lab's free tools run in your browser and do not upload your files.
02Open

Still to be confirmed.

These are not decided yet. Each one shows its words here once they are written, and we never guess before then. Until then, ask us on the call and we will put the answer in writing.

How soon we reply

To be confirmed

What we do with the files you hand over

To be confirmed

When we delete them

To be confirmed

GST and payment

To be confirmed

Phone or WhatsApp

To be confirmed

03Hand over

What you hand over for a Checkup.

  1. Your Excel files

    The sheets you actually use, as they are. Messy is fine: we start from what you have.

  2. A Tally or ERP export

    For example a stock, sales or ledger export. If you are not sure which, we tell you on the first call.

  3. A 45-minute screen-share

    You show us how the work is done today, click by click. Whoever does the job can join.

What happens to these files: To be confirmed

04Reach

How to reach us.

Send a request through the booking form, and a person replies by email.

You can reach us through the Book a call form.

No case studies yet: we will add one when a client agrees.